Help centre

Short how-to articles for RFDesk: connecting, staying safe, and each tool of a session.

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• Getting startedInstall RFDesk, find your ID and password, connect from the app or a browser, and see what the other person is asked to approve.
• Staying safeWho to let in, what never to share, how to check that nobody is in between, and how to end or report a session.
• Unattended accessReach your own computer when nobody is there to accept, give other people limited access, and set rules for who may connect at all.
• Files and the clipboardCopy files and folders both ways in the file manager, resume a broken copy, drag and drop, and pass text or files through the clipboard.
• Sound and voice callsHear what the other computer is playing, talk to the person there over a voice call, or write in the chat.
• MonitorsSwitch between the displays of the other computer, see all of them at once, or open each monitor in its own window.
• WhiteboardDraw on the other screen to point at what you mean. Both sides see the lines.
• Recording a sessionWho can record, from where, what the other side is told, and why recording is sometimes not offered.
• Remote printingPrint on the other computer and receive the document on your side, to print on your own printer or keep as a PDF.
• Support toolsA command line, the running programs, a system report and saved scripts for the computer you are helping.
• TeamsShare an address book and computers with colleagues, lock settings with a team policy, and install RFDesk on many computers with an enrolment key.
• Support queueA public help page where a team's customers ask for help and wait, and the queue where technicians pick requests up.
• Phones and tabletsControl a computer from a phone, and get help on an Android phone: what works there and what Android does not allow.
• TroubleshootingThe common reasons a connection fails or a session ends, in the words the screen uses, and what to do about each.
• Privacy and your dataWhat RFDesk keeps about an account and its sessions, what stays on your own device, and how to download your data or delete your account.