RFDeskConnection check
Why can't I connect?
This page tests, from this browser and this network, the things RFDesk needs before a session can start. Nothing is installed, and no other device is contacted.
Checking this browser and network
Results
The RFDesk server can be reached
CheckingChecking now. This takes a few seconds at most.
The live connection opens
CheckingChecking now. This takes a few seconds at most.
Direct connections are possible
CheckingChecking now. This takes a few seconds at most.
This browser can show the picture
CheckingChecking now. This takes a few seconds at most.
Clipboard and file access
CheckingChecking now. This takes a few seconds at most.
This device's clock
CheckingChecking now. This takes a few seconds at most.
What this page cannot test
If everything above is fine and you still cannot connect, the cause is usually one of these:
- The other device is switched off, asleep or offline, or RFDesk is not open on it.
- The RFDesk ID or the password was typed wrongly. Ask the person there to read both out again.
- The person at the other device did not approve the request, or did not see it in time.
- A firewall or security program on the other device's network is blocking it. This page can be opened on that device too.
Send these results to support
The summary is in English and holds the results above, the name and version of this browser and the time. It holds no address of this device and nothing personal.
Wait for the checks to finish, then copy.